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Delivery and Returns

Where We Deliver

We deliver to all addresses nationwide in New Zealand (including PO boxes). For deliveries to Australia please visit our lovable.com.au site.

International delivery is currently unavailable but we are working on making this available as soon as possible.

To ensure you receive your order we recommend providing a delivery address where you are present during regular business hours, such as an office address.

New Zealand Delivery Schedule

We deliver on business days (Monday to Friday, excluding public holidays).

Orders placed on weekends and public holidays will be dispatched the next business day.

Delivery to...

Estimated Delivery Times

North Island

1 - 3 business days

South Island

2 - 4 business days

Note: Order up to 18th December for delivery before Christmas..

Note: During major promotional events and special occasions (such as Christmas) please allow an additional 1-2 business days for your delivery to arrive.

Items delivered while you are out

If your order arrives while you are out:

  • Our courier checks if you are home in order to complete your delivery
  • Please note that Courier Post require a signature on delivery. Courier Post will leave a card if no one is able to sign for the parcel.
  • If no secure location is available, or access is blocked (e.g. security gates preventing entry), the courier will leave a card requesting that you contact the courier company to reschedule delivery.
  • If it is raining, or there's other bad weather, your item will not be left outside. A card will be left as described above.

Track Your Order

Learn more about tracking your order.

Need more information? Contact us.